Shipping

We use Australia Post services for all domestic and international orders.

We make every effort to ship all orders received by 10 am AEST every Monday & Saturday. Express orders will be shipped the next business day.

We use Heaps Good 100% home compostable Eco Mailers: Plant-based, containing zero poly plastic.

Australia domestic shipping

Regular Domestic shipping: AUD 10
Please allow up to 6 business days

Express Domestic shipping: AUD 15
Please allow up to 2 business days

International shipping

New Zealand: AUD 20
Indonesia: AUD 20
The rest of the world: AUD 40
Please allow up to 2-6 weeks due to any 3rd-party unexpected delays

International Tax & Duties

When your parcel arrives in your country, you might be required to pay import duties and taxes imposed by your local customs authority. These charges depend on factors such as the value, composition, and origin of the goods. Since customs regulations vary by country, we cannot predict the exact duties you'll face. To avoid unexpected fees, it's recommended to understand your country's duty requirements beforehand. Please note that if you refuse to pay import taxes or duties and reject the parcel, your order won't be refunded.

For more information, consult these customs websites:

USA: https://www.cbp.gov/travel/international-visitors/kbyg/customs-duty-info
Canada: https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html
New Zealand: https://www.customs.govt.nz/personal/online-shopping/
The UK: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

Lost Parcels

Segara the Label bears no responsibility for shipping delays that may arise from third-party postal services. Should an unexpected delay occur, our team will make every effort to assist the customer and our postal partners in resolving the issue promptly. However, Segara the Label cannot be held liable for any parcels that are lost or stolen during transit.

Returns & Exchanges

Returns

We do not offer returns due to change of mind however we will honour a return if you have purchased a product from us that:

  • is faulty, unsafe, contains a defect, or is not of acceptable quality, appearance, or finish;

  • is not fit for its intended purpose; or

  • does not match the product image or our description

Exchange

We are happy to offer an exchange within 7 days of purchase if the item remains unused, with its original tags securely attached, and is presented in its original packaging, all of which must be in their original condition.

Refunds or exchanges cannot be provided for the following:

  • Underwear, lingerie, or swimwear

  • Products returned in a condition other than their original state.

  • Products returned without their attached tags.

  • Products not in their original packaging.

  • Products showing signs of wear, makeup, perfume, smoke, deodorant, or body odor.

  • Products marked or damaged, including stains from fake tan, deodorant, or makeup.

Shipping costs are non-refundable and you are responsible for the exchange/return shipping costs.

Returns & exchanges are typically processed within 7 business days upon receipt, and you will receive an email confirmation once the process is complete.

To organise a refund or exchange please contact our customer service team: info@segarathelabel.com